Full 25-point door and opener safety check with every visit - springs, cables, rollers, tracks, and your LiftMaster or Chamberlain opener included
You get a price before we start. It does not change when the truck arrives.
Before
After
Before
After
Before
AfterThe Servo Garage Doors Alpharetta Guarantee
We stand behind the work we do, and we put that in writing before the first tool comes off the truck. For Alpharetta homeowners, that means a flat, written price and a written scope of work before anything starts, a documented photo record of what we found and what we fixed when we leave, and a 365-Day Done Right Promise that says if a repair isn’t right, we make it right. That’s not a handshake. It’s Clause 1 and Clause 4 of The Haven Standard, the system Servo has worked under since 2015. Marcus Deller, Owner at Servo Garage Doors Alpharetta, holds every job to that standard because a garage door over a car, a kid’s bike, and a workbench deserves more than a verbal “should be fine.”
What’s Covered
- Workmanship. Every repair and installation we perform in Alpharetta carries our 365-Day Done Right Promise: if it’s not done right, we return and make it right, per the terms we publish, not per a technician’s mood.
- Parts handling. When we replace a torsion spring, roller, hinge, cable, or logic board, you see the failed part before we quote the replacement. Nothing gets swapped on a say-so.
- Cleanup. We leave your garage floor the way we found it, minus the broken spring and the old opener trolley. No shavings, no grease smears, no mystery hardware in the corner.
- On-time arrival. When you book with us, you get a named technician and an on-the-way text. Not a four-hour window. Not “the guy will call you when he’s close.”
- Honest pricing. The price we write down before work starts is the price you pay when it ends. If we find something else, we document it, explain it, and get your approval on a new written price before touching it.
- Brand coverage. We service LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. The guarantee doesn’t depend on what brand is bolted to your ceiling.
Our Satisfaction Promise
If you’re not satisfied with a repair or installation from Servo Garage Doors Alpharetta, here’s exactly what happens. You call (678) 679-2096. You tell us what’s wrong. We send a technician back out, and we look at the work with you. If we missed something, we fix it under the 365-Day Done Right Promise. If the part failed, we figure out why, show you the failure, and make it right based on what we find, not based on what’s convenient. The promise is backed by the terms page of The Haven Standard, a document that exists so there is no argument about what “make it right” means. In practice, most concerns in Alpharetta resolve on the first return visit, because the original photo record shows what was done and what was left behind. You are never chasing a call center. You’re talking to the owner, Marcus Deller, or to a technician who can pull up your job record while standing in your driveway. Since 2015, that one change – a documented record, not a phone-game – has resolved more disputes than every warranty paragraph we could have written.
BeforeAfterLicensed & Insured Backing
Paperwork only means something if there’s a real business behind it. Servo Garage Doors Alpharetta is independently owned and operated under The Haven Standard. The business holds its own license and insurance, not a parent company’s, and our technicians are background-checked and uniformed on every job. That matters when a torsion spring under tension snaps at 7 a.m. on a Monday in Alpharetta and you need someone who can prove they’re allowed to work on your house. We’re insured and bonded. If you want to verify, ask. If you want a second opinion before you commit, bring us any written estimate from another company and we’ll review it under our Free Second Opinion offer. No coupon, no code, no hoops. The guarantee is the license, the insurance, the written price, and the owner who answers for it.
What the Guarantee Is Not
We’re specific about this because vague warranties are how homeowners get burned. Our guarantee covers the work we do and the parts we install. It does not cover damage from a car backing into a closed door, storm damage, or someone adjusting spring tension themselves after we leave. It does not cover manufacturer defects beyond what the manufacturer offers – we’ll help you file that claim and provide our documentation to support it, but we won’t pretend to be the factory. And it does not cover neglect: a garage door that hasn’t been serviced since 2015, the year we opened, will need more than a guarantee. What we promise is the workmanship. The rest we’ll show you in writing on the estimate, so there is no asterisk to discover later.
What Happens When Something Goes Wrong
Even good work fails. A spring rated for 10,000 cycles can break at 10,001 – that’s not a moral failing, it’s metallurgy. When something we installed fails inside the coverage period, here’s the sequence. You call (678) 679-2096. A live person answers, not a routing tree. We schedule a return visit and send a named technician with your original job record. The technician photographs the failed component, compares it to the installation record, and determines whether it’s a workmanship issue or a part failure. If it’s on us, we fix it. If it’s a manufacturer’s defect, we handle the documentation and the replacement logistics. If it’s neither – say, a tree branch went through the top panel – we quote the fix with a flat written price, and you decide. You’re never in a position of arguing with a stranger about what was promised, because the paperwork from the original visit is still on file. Marcus Deller built Servo on exactly that rule in 2015: the customer sees the failed part before anyone quotes a replacement.
Frequently Asked Questions
Our 365-Day Done Right Promise covers our workmanship for a full year from the date of service. If a repair we made fails inside that window because we didn’t do it right, we return and make it right at no charge. The exact terms are published on our terms page under The Haven Standard, and you’ll receive a copy with your written estimate. Call (678) 679-2096 if you have a question about whether something is covered.
We warranty our installation of every part, and we pass through the manufacturer’s warranty on the part itself. When a part fails under warranty, we handle the claim paperwork and swap the part. You don’t get bounced between the installer and the factory. The specific warranty term depends on the manufacturer and the part type – a LiftMaster logic board carries different terms than a generic roller – and we’ll tell you the exact term in writing before you agree to the work.
It means the work is guaranteed for 365 days, period. If a repair isn’t right, we make it right. The promise is backed by The Haven Standard and a published terms page, not a handshake. That’s the difference between us and the guy who gives you a business card and disappears. Call (678) 679-2096 if you’re in Alpharetta and need work you can hold someone to.
Yes. Servo Garage Doors Alpharetta is independently owned and operated under The Haven Standard, with its own license and insurance held in the local business’s name. We’re insured and bonded, and all technicians are background-checked and uniformed. Ask us for proof when we arrive – we expect that, and we carry it. If you’re comparing estimates, call (678) 679-2096 and we’ll answer any credential question before you book.
Because Clause 4 of The Haven Standard says the customer sees the failed part before anyone quotes a replacement. The photo record documents what we found, what we did, and what the work looked like when we left. It’s evidence, not a courtesy. If you ever call about that job in the future, we can pull the record and see exactly what happened on the original visit. No other garage door company in Alpharetta does that as standard practice.
Call (678) 679-2096 and tell us. We’ll send a technician back to look at the work with you, compare it to the written scope, and determine what needs to happen. If it’s on us, we fix it under the 365-Day Done Right Promise. If it’s a misunderstanding about what the job included, we’ll show you the written estimate you signed and walk through it line by line. Either way, you’ll get an answer, not a runaround. That’s how we’ve operated in Alpharetta since 2015.
Yes. Opener repair work – logic board replacement, trolley carriage adjustment, limit switch calibration, sensor alignment – all carries the same 365-Day Done Right Promise as spring and door repairs. The manufacturer’s warranty on opener parts is passed through to you, and our installation workmanship is covered for a full year. If an opener we installed fails inside that window, call (678) 679-2096 and we’ll make it right.
Why This Matters for Alpharetta
Alpharetta garages carry real weight. We see doors that hold a boat in the summer, a golf cart year-round, and three bikes with flats from the Greenway. We see torsion springs that gave out after a decade of Georgia heat cycling and openers that fried their logic boards in a thunderstorm off Highway 9. The guarantee matters because the garage door is the heaviest moving object in your house, and when it fails, it fails at the worst possible time. Our written price, photo record, and 365-Day Promise exist so that when that happens, you’re not the one explaining to a stranger what was promised three months ago. You’re the one holding the paper.
Written by Marcus Deller, Owner at Servo Garage Doors Alpharetta, serving Alpharetta since 2015.