Frequently Asked Questions

Most repairs are completed in a single visit, often within an hour of arrival. Spring replacement, roller replacement, cable repair, and opener adjustments are typically same-visit jobs. We carry common springs and parts in our trucks, which means the fix doesn't usually require a second trip. During our open hours (Mon-Fri 7 AM-8 PM, weekends 7:30 AM-8 PM), our coordinator gets you on the schedule and our technician arrives with the parts needed for the most common failures in Alpharetta.

First, stop using the door. If a spring has snapped or a cable has slipped, continuing to press the opener strains the motor and risks further damage. Second, pull the emergency release only if the door is stuck open and you need your car out; if it's stuck closed, leave it. Third, call (678) 679-2096. Our coordinator takes your details and sets a service window. We inspect the door, photograph what failed, and give you a written price before work starts. Broken springs under tension are dangerous. Don't attempt to reset them yourself.

For repairs and inspections, yes, an adult should be home to provide access and sign off on the written scope. For new door installations, you'll need to be present at the start to confirm the plan, then we can often finish from the garage while you go about your day. Our technician texts when they're on the way, per Clause 2 of the Haven Standard: arrive on schedule, with a real window and a named tech. No "sometime between 8 and 5" vagueness.

Our technician arrives, inspects the door and opener, and photographs or videos what they find. If a part has failed, they show you the failed part before quoting. You approve the written scope, they complete the repair, and then they test the full cycle: open, close, balance, force settings, and safety sensors. You receive a written record documenting what was found, what was done, and what parts were used. That record is part of every job under the Haven Standard. Evidence on every job, per Clause 4.

In most cases, yes. Our schedule runs seven days a week from 7:00 AM to 8:00 PM weekdays and 7:30 AM to 8:00 PM weekends, and we hold same-day slots for true failures: a door that won't open, a spring that snapped with a car inside, an opener that's dead. Call (678) 679-2096 early in the day for the best chance at same-day service. Even same-day repairs still get the written quote before work, so speed never compromises the price agreement.

Yes. We serve the surrounding north metro area, including Roswell, Johns Creek, Milton, Duluth, Sandy Springs, Cumming, Holly Springs, Buford, Marietta, Canton, and Lawrenceville. Our technicians know the common door models in these neighborhoods and the issues that come with Georgia's humidity and temperature swings. If you're within our service area, the process is the same: inspection, written quote, documented record. Call (678) 679-2096 to confirm coverage for your address.

We service and install LiftMaster, Chamberlain, and Genie openers, which cover the majority of what's installed in Alpharetta homes. Each has strengths: LiftMaster builds the heavy-duty belt-drive units common in three-car garages; Chamberlain offers strong value in the residential mid-range; Genie's screw-drive units are known for fewer moving parts. We stock parts for all three, so a failed logic board or gear kit usually means a repair, not a full replacement. We show you the failed component before quoting either path.

Yes. Clopay is one of the door manufacturers we install and recommend, particularly their insulated steel lines, which hold up well in Alpharetta's heat and humidity. Insulation matters here: an uninsulated steel door in summer turns a garage into an oven and radiates heat into rooms above it. A Clopay insulated door with a decent R-value makes a measurable difference. We'll show you material options and give you a written price for each before you choose.

Repair is the right call when the failed part is a known wear item: a gear kit, a capacitor, a logic board, a safety sensor. Those cost far less than a new opener and extend the unit's life by years. Replace when the opener is 15+ years old, has a burned-out motor, or lacks modern safety features like auto-reverse. Our founding rule at Servo is this: the customer sees the failed part, photographed, before anyone quotes a replacement. If a $40 logic board fixes it, that's what we recommend. You see the evidence first.

Springs are engineered to match the exact weight and height of your door. A 7-foot door weighs less than an 8-foot door; a double steel door weighs twice what a single aluminum door weighs. Install the wrong spring and the opener strains, the door runs uneven, and the spring fails early. That's why we measure door weight and height before selecting springs, and why we install springs rated for at least 10,000 cycles when available. More cycles means a longer service life before the spring fatigues and snaps.

Every pro working under our name is required to hold the license and insurance their state requires. When our technician arrives at your Alpharetta home, they carry the credentials to back that up, and the license number is on the page, per Clause 3 of the Haven Standard: verified crews, licensed, insured, background-checked. We don't expect you to take our word for it. Ask the technician for their license number and insurance details. They'll have both.

Yes. Every technician working under the Servo name is background-checked and verified before they enter an Alpharetta home. That's a requirement of the Haven Standard, not a nice-to-have. We're sending someone to your house, often when you're alone, and that person should be someone you can verify. Our technicians arrive in marked vehicles, introduce themselves by name, and can show their license on request. The trust is yours to verify.

We're independently owned and operated, led by Marcus Deller, bringing the Servo Garage Doors standard to Alpharetta. What that means practically: the local business is ours, the trucks are ours, the license is ours, and our neighbors are our customers. What Servo contributes is the system we work under: the written price rule, the photographic evidence requirement, the documentation standard, and the buying power that keeps parts pricing honest. You get a local team accountable to local standards.

First, don't try to lift the door manually. A snapped spring leaves the full weight of the door, often 150 to 250 pounds, unsupported. Second, don't pull the emergency release while the door is up: without spring tension, the door can slam down. Third, call (678) 679-2096. A broken spring is dangerous because it's under extreme tension. Our technicians are trained to release that tension safely with the proper tools. We see this in Alpharetta neighborhoods all the time, especially in spring and fall when temperature swings stress the steel. We'll get you scheduled during our open hours and do the job right.

Yes. Our hours are Monday through Friday 7:00 AM to 8:00 PM, Saturday 7:30 AM to 8:00 PM, and Sunday 7:30 AM to 8:00 PM. Weekend service is common for us, especially for spring failures and doors that won't open with a car in the garage. The pricing on a Saturday is the same as a Tuesday. No weekend rates, no emergency fees. Just the same written quote before work begins.

Broken torsion springs, by a wide margin. Alpharetta's temperature swings between cool nights and hot days fatigue the spring steel, and most stock springs are rated for about 10,000 cycles. That's 7 to 10 years of typical use, then they snap without warning, usually while someone is headed to work. The second most common is a door coming off its tracks, often after a cable breaks. Both are dangerous and should be handled by a trained professional. Call (678) 679-2096 when it happens; we'll get you scheduled during our open hours.

Every garage door job is quoted in writing before it starts and leaves a documented record, under the Haven Standard. Parts carry their manufacturer's warranty, and our labor is warrantied in writing as part of your documented record. You'll know the exact terms before you pay: what's covered, for how long, and who to call if something fails. Warranty details are written on your invoice and in the documentation you receive after the job, never verbal-only.

The Haven Standard is the operating code we work under: H.A.V.E.N. - Have it in writing, Arrive on schedule, Verified crews, Evidence on every job, No surprises. Each letter maps to a specific, observable behavior. Your price is written before work starts (Clause 1). Your technician has a real arrival window and texts when they're on the way (Clause 2). Your tech is licensed, insured, and background-checked (Clause 3). You see photos of what we found (Clause 4). And we never upsell you on a door you don't need (Clause 5). You can hold us to it.

A servo is the component in a modern garage door opener that knows exactly where the door is and how hard it's pulling. It's the part that makes the door stop when it should, reverse when it should, and hold position when it should. The name is a diagnostic, not a boast: it describes what we do. We measure, we look at evidence, we fix what's actually broken. The door is fine. It's the spring that's finished.

Because you'll see the evidence. You'll see the failed part before you pay for a replacement. You'll see the written price before work starts. You'll see the documented record when we leave. Marcus Deller leads our local team, and we serve Alpharetta plus the surrounding north metro: Roswell, Johns Creek, Milton, Duluth, Sandy Springs, Cumming, Holly Springs, Buford, Marietta, Canton, and Lawrenceville. 18,000+ garage doors made right since 2015, every one with a written price before we started. Call (678) 679-2096 and we'll show you what that looks like.

Written by Marcus Deller, Owner at Servo Garage Doors Alpharetta, serving Alpharetta since 2015.